By Sitter Pro
We鈥檝e heard it before: 鈥淚f I automate everything, my clients won鈥檛 feel a personal touch鈥� or 鈥淚f everything is online, my nannies won鈥檛 get any more value from me than they can on other nanny sites鈥�.聽 But let us tell you- this is just not the case.聽 Automated processes and technology like Sitter Pro can actually improve your relationships and give you more time to focus on personal touches.聽 Let鈥檚 walk through a few examples together.
Scheduling a nanny candidate interview聽
Picture your current manual process: You鈥檝e found a great nanny candidate and want to meet them right away.聽 So you type a personal email to ask for a few dates and times that work for them (5 min). They reply 1 day later with 3 timeslots, but none of them work for your team.聽 So you email them again with a few alternate times (5 min).聽 Luckily, when they reply 2 days later, one of the times works for them.聽 So you email them an invite with the Zoom details of the call (3 min).聽 The day before the interview, you send them a reminder email (2 min).
Now see what this process could look like: You鈥檝e found another great nanny candidate and want to meet them right away.聽 So you open your email template and update it with a sentence about what really impressed you about their resume (3 min).聽 In this template, you have a Calendly link for the nanny to select a time on your recruiter鈥檚 calendar.聽 1 day later, the candidate selected a time and was automatically emailed a meeting invitation with the Zoom details. The day before the interview, Calendly automatically sends a reminder email.
A process that took you 15 minutes now only took 3.聽 And instead of getting them scheduled after 3 days, you got them scheduled within 1.聽 You still personalized the initial email and made the process super easy for the candidate, so they have a great first impression of your agency.聽 And what can you do with the 10 extra minutes saved for every candidate?聽 You can call another nanny who you鈥檝e already interviewed but haven鈥檛 placed yet, so they know you鈥檙e still thinking about them.聽 Double personalization.
Requesting a backup nanny聽
Put yourself in the client鈥檚 shoes: Your full-time nanny is on PTO next week and you need a backup nanny.聽 You call the agency on Wednesday night, but they鈥檙e closed so you leave a voicemail.聽 You haven鈥檛 heard anything by Friday morning, so you send an email to check on the status of your request.聽 They get back to you quickly and let you know they鈥檙e working on filling the job. On Saturday morning, you get an email that the agency found a backup nanny and it includes their bio so you know who to expect.
Now, this doesn鈥檛 seem too bad, but what the client doesn鈥檛 see is what you鈥檙e doing behind the scenes.聽 Sending group text messages and emails to nannies.聽 Fielding questions about the job specifics. Sending the client a confirmation email.聽 Continuing to get questions about the job after it鈥檚 been filled.
Imagine a better way: On Wednesday night, your client picks up your app, powered by Sitter Pro, and submits a job request in just a few clicks.聽 The job details are automatically sent to nannies based on their qualifications, location, availability, and client preferences.聽 A nanny accepts the job later that night and the client is automatically sent a confirmation email with the nanny鈥檚 bio.
With the help of technology, your client entered a few details on their phone and quickly confirmed a qualified nanny.聽 And you didn鈥檛 have to do anything.聽 You can now use the time that was spent filling jobs to make check-in calls to new families.聽 And the existential dread you used to feel whenever a temporary request came through is now gone.
What do these examples have in common?聽
In both situations, you鈥檙e removing tasks that don鈥檛 add value (i.e. back and forth communications), simplifying processes for your clients and nannies, and saving yourself precious time that can be spent fostering relationships with your clients, nannies, and staff. 聽 So don鈥檛 let technology scare you, let it empower you.
helps agency owners save time and stay competitive in today’s fast-paced world by automating your administrative tasks and providing your clients and caregivers with an app without the expense of developing it yourself. Tasks like caregiver scheduling and processing payments that used to take days, take minutes. Now, you can spend time growing your business, not managing it.